These turnaround times apply to the Full Listing Coordinator service and all Transaction Coordination services — here's when your client's introduction email and your file review confirmation email go out.
| New Transactions/Listings Submitted | Emails Sent By |
|---|---|
| 1 AM–7 AMMonday–Friday | 12 noonsame business day |
| 8 AM–2 PMMonday–Friday | 5 PMsame day |
| 2 PM–MidnightMonday–Friday | 12 noonnext business day |
| Any timeSaturday, Sunday, or Holiday | 12 noonnext business day |
We become an extension of your team — and a great partnership runs both ways. Here's how we keep every file moving together.
Send listings early. Executed listing agreements at least 5 days before activation; 3 or less days' notice adds a $75 rush fee.
Get us the file fast. Executed contract, addenda, broker forms, and lender/title contacts within 24 hours of execution (a $75 late fee applies after 48 hours).
Keep communication flowing. Reply to our emails and texts within 24 hours, and include us on all of your email communications.
Own your appointments. You attend and own your appointments; we handle the coordination around them.
Deadlines stay yours. You remain responsible for contingency deadlines — this is still your transaction, and we're your partner in it.
Tell us how to improve. If there's something we can do better, we want to hear it. Improvement equals growth.
